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How We Handle Your Data

We collect what we need to run your account, process bKash, Nagad and Rocket transactions, and keep the lobby secure. This policy explains what data we hold, how we use it, and your rights to access or delete it.

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Khelo Tournament How We Handle Your Data
SECURITY PRACTICES

How We Protect Your Information

We encrypt all payment and account data using industry-standard SSL protocols. Access to personal information is limited to staff who need it to verify transactions or resolve account issues. We audit our systems regularly and patch vulnerabilities as soon as they are identified.

Data Encryption

Every bKash, Nagad and Rocket transaction is encrypted end-to-end. Account passwords are hashed and never stored in plain text. Session tokens expire after inactivity to prevent unauthorised access.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember language and display preferences. You can block third-party cookies in your browser without affecting core account features.

Retention Limits

Transaction records are kept for seven years as required by financial regulation. Personal identifiers like phone numbers are removed after account closure unless a legal hold applies. Marketing preferences are deleted immediately when you unsubscribe.

Your Rights

You can request a copy of your data, correct inaccurate information, or delete your account through support. We respond within two business days and complete most requests within a week unless legal obligations require longer retention.

PRIVACY CONTACT

Reach Us About Your Data

Questions about what we collect, requests to see your data, or deletion instructions go through the same support channels we use for account help. We respond within two business days and walk you through the process.

Live Chat Open the chat bubble in the bottom right corner of any page and ask for privacy or data access support. Agents confirm your identity before sharing account data.
Email Support Send data requests or privacy questions to the support address listed in your account dashboard. Include your registered phone number or email so we can verify your identity before responding.
Account Settings Log in and check the privacy section under account settings to download a copy of your data or submit a deletion request. Verification may require an OTP sent to your phone.

Common Data Questions

We collect your name, phone number, email and date of birth during registration. When you deposit we also store payment method details like your bKash or Nagad account number to process future transactions faster.

We share transaction data with payment processors like bKash, Nagad and Rocket to complete deposits and withdrawals. Game providers see session data to deliver live tables and slots. We do not sell your information to advertisers or unrelated companies.

Log in and go to account settings, then select the privacy section and click download data. We send a file to your registered email within two business days. You can also request it through live chat or email support.

Yes. Contact support by email or live chat and request account deletion. We remove personal identifiers within seven days but keep transaction records as required by financial regulation. You can also submit deletion requests through account settings.

We use session cookies to keep you logged in and preference cookies to remember language and display settings. You can block third-party marketing cookies in your browser without affecting core account features like deposits and withdrawals.

We retain transaction records for seven years to comply with financial regulations and resolve disputes. Personal identifiers are removed after account closure unless a legal hold applies. Marketing data is deleted immediately when you unsubscribe.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.